What term refers to activities designed to create a favorable image of a business, its products, or its policies?

• A. Public recreation
• B. Public relations
• C. Publicity
• D. Résumé

Answer: (B)

Creating a favorable image of a business, its products, or its policies is the practice of public relations. Public relations focuses on shaping how the public perceives an organization through strategic communication and relationship-building with customers, media, investors, communities, and other stakeholders. It’s more than just getting media attention; it includes consistent messaging, reputation management, events, sponsorships, corporate social responsibility, and handling crises to maintain trust and a positive view over time.

Publicity is related but narrower—it's mainly about earning media coverage. Public recreation and résumé don’t fit the concept at all: the former refers to leisure activities, and the latter is a document used when applying for jobs.