Which term denotes selling through the internet?

• A. E-tail
• B. Empowerment
• C. Exemplary guest service
• D. Experimental method

Answer: (A)

Selling through the internet is described by the term e-tail. This word combines electronic and retail to denote activities where goods or services are offered and transacted online, such as hotel bookings, airline tickets, or online shopping on a website or marketplace. In hospitality and tourism, e-tail covers the direct or intermediary online channels through which customers make purchases or reservations.

The other terms don’t fit because they refer to different ideas: empowerment is about giving employees authority to make decisions, exemplary guest service describes high-quality service standards, and the experimental method is a research approach.