Which term describes offering a more expensive or upgraded version of the original recommendation?

• A. Selling up
• B. Service
• C. Supply
• D. Supporting products

Answer: (A)

Upselling is offering a more expensive or upgraded version of the original recommendation. In hospitality, this means encouraging guests to choose a higher-priced option or add-ons that enhance their experience, such as a deluxe room, a larger suite, or premium amenities. This term directly describes the action of steering a guest toward a pricier choice, which is why it’s the best fit.

The other terms aren’t about upgrading choices. Service refers to fulfilling guest needs and providing help, not specifically persuading a guest to pay more. Supply is about the goods and materials a business uses or stocks, not the act of recommending a pricier option. Supporting products are items that accompany the main product but don’t inherently capture the act of upgrading the original recommendation.