Which term is a hotel staff member who helps guests make arrangements?

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Get ready for the DECA Hospitality and Tourism Test. Study with flashcards and multiple choice questions, each question includes hints and explanations. Prepare for your assessment!

Multiple Choice

Which term is a hotel staff member who helps guests make arrangements?

Explanation:
Concierge is the hotel staff member who helps guests make arrangements. They handle dining reservations, tours, transportation, tickets, and local recommendations, acting as a personal assistant to enhance the guest experience and solve problems during the stay. This role focuses on coordinating services and providing insider information to make visits smooth and enjoyable. The other terms describe different concepts: a consolidator is a travel agent who groups multiple suppliers; a consumer show is a public exhibition; a commercial site is a business website. Thus, concierge best fits the description.

Concierge is the hotel staff member who helps guests make arrangements. They handle dining reservations, tours, transportation, tickets, and local recommendations, acting as a personal assistant to enhance the guest experience and solve problems during the stay. This role focuses on coordinating services and providing insider information to make visits smooth and enjoyable. The other terms describe different concepts: a consolidator is a travel agent who groups multiple suppliers; a consumer show is a public exhibition; a commercial site is a business website. Thus, concierge best fits the description.

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